{"id":8313,"date":"2025-11-17T09:39:25","date_gmt":"2025-11-17T09:39:25","guid":{"rendered":"https:\/\/kivikstaging.hemsida.eu\/?page_id=8313"},"modified":"2026-03-05T09:36:40","modified_gmt":"2026-03-05T09:36:40","slug":"retur-reklamationspolicy","status":"publish","type":"page","link":"https:\/\/kiviksmusteri.se\/en\/om-oss\/policys\/retur-reklamationspolicy\/","title":{"rendered":"Returns &amp; Complaints Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8313\" class=\"elementor elementor-8313\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78d6d674 e-flex e-con-boxed tmpcoder-jarallax-no tmpcoder-parallax-no tmpcoder-particle-no tmpcoder-sticky-section-no e-con e-parent\" data-id=\"78d6d674\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4.4,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet_extra&quot;,&quot;tablet&quot;,&quot;mobile_extra&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73cf190b elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"73cf190b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_direction&quot;:&quot;negative&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.8,&quot;sizes&quot;:[]},&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800,&quot;motion_fx_devices&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;],&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Retur- &amp; reklamationspolicy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71408f7a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"71408f7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_direction&quot;:&quot;negative&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.8,&quot;sizes&quot;:[]},&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:500,&quot;motion_fx_devices&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;],&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dina r\u00e4ttigheter som kund<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-038148f e-con-full e-flex tmpcoder-jarallax-no tmpcoder-parallax-no tmpcoder-particle-no tmpcoder-sticky-section-no e-con e-parent\" data-id=\"038148f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-026c7d8 bread elementor-widget elementor-widget-global elementor-global-3491 elementor-widget-eael-breadcrumbs\" data-id=\"026c7d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"eael-breadcrumbs\">\n\t\t\t<div class=\"eael-breadcrumbs__content\"><a href=\"https:\/\/kiviksmusteri.se\/en\">Hem<\/a> <span class=\"eael-breadcrumb-separator\">\/<\/span> <span class = \"eael-current\">Page<\/span><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4750d64 animated-slow e-flex e-con-boxed tmpcoder-jarallax-no tmpcoder-parallax-no tmpcoder-particle-no tmpcoder-sticky-section-no elementor-invisible e-con e-parent\" data-id=\"4750d64\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:700,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-538c63f elementor-widget elementor-widget-text-editor\" data-id=\"538c63f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"cta font-md\"><div class=\"row\"><div class=\"col-lg-10 offset-lg-1 col-md-12\"><div class=\"cta__content cta__content--column-1\"><p>H\u00e4r kan du ta del av v\u00e5r retur- och reklamationspolicy. Vi tar emot returer inom 14 dagar fr\u00e5n att du mottagit ditt paket. Vi skickar inte med n\u00e5gon retursedel i paketen \u2013 oavsett vilket land best\u00e4llningen skickas till. Nedan hittar du information om hur du g\u00e5r tillv\u00e4ga vid retur, \u00e5ngerr\u00e4tt eller reklamation.<\/p><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71184f4 e-flex e-con-boxed tmpcoder-jarallax-no tmpcoder-parallax-no tmpcoder-particle-no tmpcoder-sticky-section-no e-con e-parent\" data-id=\"71184f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-518b43f e-con-full e-flex tmpcoder-jarallax-no tmpcoder-parallax-no tmpcoder-particle-no tmpcoder-sticky-section-no e-con e-child\" data-id=\"518b43f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5148666 elementor-widget elementor-widget-heading\" data-id=\"5148666\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vill du returnera en vara?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd58250 e-con-full e-flex tmpcoder-jarallax-no tmpcoder-parallax-no tmpcoder-particle-no tmpcoder-sticky-section-no e-con e-child\" data-id=\"cd58250\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83a9536 elementor-widget elementor-widget-text-editor\" data-id=\"83a9536\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vi tar emot returer inom 14 dagar fr\u00e5n att du mottagit ditt paket.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d3702 elementor-widget elementor-widget-heading\" data-id=\"b4d3702\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Defekt eller trasig vara?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04f3b74 elementor-widget elementor-widget-text-editor\" data-id=\"04f3b74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kontakta v\u00e5r webshop\/butik s\u00e5 skickar vi en retursedel. Retursedeln klistras p\u00e5 paketet och l\u00e4mnas hos ombud. Var v\u00e4nlig att packa in produkterna som du returnerar noggrant s\u00e5 att inget skadas under frakten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f171c18 elementor-widget elementor-widget-heading\" data-id=\"f171c18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c5ngerr\u00e4tt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39a102c elementor-widget elementor-widget-text-editor\" data-id=\"39a102c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Om du vill utnyttja din \u00e5ngerr\u00e4tt st\u00e5r du som kund sj\u00e4lv f\u00f6r fraktkostnaden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72e90c4 elementor-widget elementor-widget-heading\" data-id=\"72e90c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Retur av tillbeh\u00f6r must och cider<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36fa96e elementor-widget elementor-widget-text-editor\" data-id=\"36fa96e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vid eventuell retur av tillbeh\u00f6r f\u00f6r att g\u00f6ra egen must och cider hemma ing\u00e5r ingen retursedel \u2013 returfrakten bekostas av kunden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b780581 e-con-full e-flex tmpcoder-jarallax-no tmpcoder-parallax-no tmpcoder-particle-no tmpcoder-sticky-section-no e-con e-child\" data-id=\"b780581\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9068fbb elementor-widget elementor-widget-heading\" data-id=\"9068fbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vill du reklamera en felaktig vara?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26194a0 e-con-full e-flex tmpcoder-jarallax-no tmpcoder-parallax-no tmpcoder-particle-no tmpcoder-sticky-section-no e-con e-child\" data-id=\"26194a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0162836 elementor-widget elementor-widget-text-editor\" data-id=\"0162836\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>F\u00f6r reklamation av en felaktig vara kontaktar du oss p\u00e5\u00a0<a href=\"mailto:konsumentkontakt@kiviksmusteri.se\">konsumentkontakt@kiviksmusteri.se<\/a>\u00a0eller fyll i v\u00e5rt\u00a0<a href=\"https:\/\/www.kiviksmusteri.se\/kontakta-oss\/konsumentkontakt\/\">reklamationsformul\u00e4r<\/a>\u00a0p\u00e5 hemsidan s\u00e5 hj\u00e4lper vi till med din reklamation. Du kan f\u00f6rv\u00e4nta dig \u00e5terbetalning av en felaktig vara inom 10 arbetsdagar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb5e2d3 elementor-widget elementor-widget-heading\" data-id=\"bb5e2d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kontaktuppgifter webshop\/butiken:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07cab17 elementor-widget elementor-widget-text-editor\" data-id=\"07cab17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>E-post: <a href=\"mailto:webshop@kiviksmusteri.se\">webshop@kiviksmusteri.se<\/a> eller <a href=\"mailto:butik@kiviksmusteri.se\">butik@kiviksmusteri.se<\/a><br \/>Telefon:\u00a0<a href=\"tel:041471935\">0414-719 35<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-532263d elementor-widget elementor-widget-heading\" data-id=\"532263d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kontaktuppgifter konsumentkontakt:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6898267 elementor-widget elementor-widget-text-editor\" data-id=\"6898267\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>E-post:\u00a0<a href=\"mailto:konsumentkontakt@kiviksmusteri.se\">konsumentkontakt@kiviksmusteri.se<\/a><br \/>Telefon:\u00a0<a href=\"tel:041471939\">0414-719 39<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Retur- &amp; reklamationspolicy Dina r\u00e4ttigheter som kund Hem \/ Sida H\u00e4r kan du ta del av v\u00e5r retur- och reklamationspolicy. Vi tar emot returer inom 14 dagar fr\u00e5n att du mottagit ditt paket. Vi skickar inte med n\u00e5gon retursedel i paketen \u2013 oavsett vilket land best\u00e4llningen skickas till. Nedan hittar du information om hur du [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6725,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8313","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retur- &amp; reklamationspolicy | Kiviks Musteri<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kiviksmusteri.se\/en\/om-oss\/policys\/retur-reklamationspolicy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retur- &amp; reklamationspolicy | Kiviks Musteri\" \/>\n<meta property=\"og:description\" content=\"Retur- &amp; reklamationspolicy Dina r\u00e4ttigheter som kund Hem \/ Sida H\u00e4r kan du ta del av v\u00e5r retur- och reklamationspolicy. Vi tar emot returer inom 14 dagar fr\u00e5n att du mottagit ditt paket. Vi skickar inte med n\u00e5gon retursedel i paketen \u2013 oavsett vilket land best\u00e4llningen skickas till. 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